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WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe …
Overview
What is WalkMe?
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within…
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What is WalkMe?
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is WalkMe?
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.
WalkMe Features
- Supported: Guidance
- Supported: Engagement
- Supported: Insights
- Supported: Automation
- Supported: On-Screen Recording
- Supported: Employee Training
- Supported: Onborading
- Supported: Change Management
- Supported: Support
WalkMe Screenshots
WalkMe Video
Learn more: https://www.walkme.com/
WalkMe Integrations
WalkMe Competitors
- Appcues
- Iridize
- Inline Manual
WalkMe Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | All |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | All Countries |
| Supported Languages | All Languages |
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(58)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe for various purposes such as onboarding and user education, automation, and new feature adoption. The software has proven effective in guiding users through processes, providing system overviews, and offering shortcuts to administrators. Additionally, it has been used as a training and change management tool during new system implementations, reducing the need for additional training resources and facilitating smooth transitions for users. Furthermore, WalkMe has enabled organizations to create comprehensive walkthrough tutorials and build a library of digital knowledge-base assets, saving valuable time and resources for support teams. It has also served as an engagement software, simplifying the online user experience by providing step-by-step guidance through every process.
Many users have found WalkMe to be easy to use and get up to speed with in just a few days. They appreciate the intuitive user interface, which makes it extremely quick and easy to implement the software within their platform. Users appreciate the many advanced features that WalkMe offers, allowing power users to explore and create innovative solutions. These features provide users with the flexibility and customization options they need for their specific workflows. The great analytics provided by WalkMe have been praised by users. These analytics give insights into platform usage, adoption by users, and surveys. Users find these insights valuable in understanding how their customers are using the product and making data-driven decisions.
Lack of Detailed Analytics: Some users have expressed the need for more work on analytics and more detailed reports, indicating that they feel the current analytics capabilities are lacking.
Editor Improvements Needed: Reviewers have mentioned that the editor needs improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others. This suggests that there is room for enhancement in terms of collaborative editing features.
Poor After-sales Support: Several customers have expressed dissatisfaction with the after-sales support provided, especially when it comes to scaling and operationalizing. This indicates that there is room for improvement in providing comprehensive support throughout the customer journey.
The common recommendations from user reviews for WalkMe are as follows:
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Take advantage of WalkMe training and think outside the box when building solutions. Users suggest attending training sessions and exploring creative approaches to fully utilize WalkMe's capabilities.
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Engage with the WalkMe support team and ask questions. Utilize the support offered by WalkMe and seek guidance from developers, UX/UI designers, and customer success managers (CSMs) for a smooth implementation process.
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Incorporate frequent in-depth training and invest in the development of a knowledge base. Offer regular training sessions and build a repository of information to maximize the return on investment with WalkMe.
These recommendations highlight the importance of training, support, and ongoing learning for effective use of WalkMe in addressing process challenges and driving digital adoption within organizations.
Attribute Ratings
Reviews
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August 04, 2022
WalkMe helped us increase the Customer Satisfaction Rate
Score 8 out of 10
Vetted Review
Verified User
I have been using WalkMe for the past 4.5 years. I started implementing it in multiple ERP domains and then moved to implement it in CRMs. WalkMe has been a great tool in order to reach the end users in real-time and provide help for them in onboarding, self-learning the application, and also provide extra assistance before they raise a support ticket. I also build strategies to roll resources to help the feature adoption for the users and track how they did. It has been a great tool and we were able to cut costs by reducing the volume of support tickets of 2000+ where each ticket costed us $56 and a lot of valuable time in doing simple tasks for the users.
- Onboarding.
- Feature adoption.
- User level marketing.
- Insights.
- Cost.
- Support.
July 31, 2022
Walk thru WalkMe
Training time was saved when we implemented a new product or changed from PeopleSoft to Success Factors. WalkMe helped us to reduce the number of frequently asked queries in service now ticketing tool. We could achieve nearly 95% data accuracy using WalkMe. WalkMe has improved a lot and we are able to build custom based solutions using WalkMe. Even Though many other products are there WalkMe is customer focussed and can blend well with any software. Easy to use and can built solutions to problems easily.
- Smart Tips and the various colours
- Launcher and customisation options in it
- Shout out and opening menu from it
- Smart Walk Thrus and the trigger steps and conditions
- Analysis part
- Chat Bots
- Upload feature for segmentation
- Smart Walk thru creation and conditions to be made easy
- Auto pick of jQuery elements
Score 9 out of 10
Vetted Review
Verified User
We have been unlocking huge value by bringing WalkMe to our many products for the last 3 years. We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.
- Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
- Great analytics on our platform, usage and adoption by users, and surveys
- Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
- Definitely need more work on analytics and more detailed reports
- The editor needs some improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others
- After-sales support could be a lot better, especially when it comes to scaling and operationalizing
June 01, 2021
Helpful in-the-moment tech support that frees up your platform managers and customer service department
We are using WalkMe to provide in the moment feedback and instructions for users of our digital learning platform. This allows us to avoid a lot of customer service calls and emails, because many of our end users' questions can be answered by WalkMe without any further assistance from our Client Services department.
- WalkMe does a nice job of integrating with our LMS and providing helpful information to our users when they need it.
- WalkMe's customer support is excellent - they are very prompt to answer questions.
- WalkMe's user interface is intuitive and easy to use.
- WalkMe is rather pricey for an organization like ours, which is a nonprofit.
- WalkMe is not able to integrate with every feature on our highly-customized LMS, so it is not a complete solution for our customer service needs.
- WalkMe's integration process for our LMS was very time-consuming and complicated, requiring months to implement.
May 31, 2021
It will keep your customers happy
WalkMe is used as a walkthrough learning tool on our website to guide our end users about basic application flow. This is used across the organization for all of our customer-facing web products.
- User friendly.
- Support system is great.
- Efficient tool to improve Adoption graph.
- Customization options are available.
- Easy integration with slack, AWS and our identity provider OKTA. This saves a lot of time.
- Sometime it's less responsive.
- Learning curve is high.
- Expensive option.
- custom options for dealership domain are not available.
- Analytics are not that great.
WalkMe is a tool that my organization has invested in relatively recently in order to better train our large sales force. WalkMe is primarily implemented by our sales education team and trained out on our various business platforms in order to teach employees how to generate inquiries, open/close opportunities, and more. Overall, WalkMe has been instrumental in better educating teams on our wide range of business solutions at times that are convenient to them. Employees can now step through each task by viewing each pre-created scenario instead of creating inefficient follow-up meetings.
- Creates step-by-step tutorials for workers to view.
- Business Processes are now standardized - as they are in writing for employees to follow.
- Saves valuable time by diminishing need for live workflow training sessions.
- The workflow builder feels a bit clumsy - and can be quite tedious.
- There needs to be quite a bit of time investment in order to learn the platform efficiently.
- WalkMe is a relatively expensive platform for the amount of effort it takes to build workflows (mobile functionality is an add-on).
August 22, 2019
A fabulous tool for improving customer experience
Being a Software development company, our organization used WalkMe to improve the ease and speed at which new users and clients were able to adopt and become fluent in the use of our various software products. In certain instances, a given software may not be intuitive for every user; this depends on the user's degree of skill, use of similar products, and the UI of the given software. In cases such as these, the WalkMe product allowed our organization to create comprehensive walkthrough tutorials, and a massive library of digital knowledge-base assets, which assisted our clients and saved our support team significant time and resources.
- Phenomenal customer support.
- It has very useful tools and features -- new features are released regularly, consistently improving the software.
- Very intuitive UI -- implementing the WalkMe software within our platform was extremely quick and easy.
- Given my role in the implementation of this tool, I cannot think of anything that the company did poorly. I loved using the software and found it incredibly useful.
December 23, 2018
WalkMe for Coupa
Score 9 out of 10
Vetted Review
Verified User
WalkMe is being used by a number of departments within the company for Salesforce and Coupa; plus a number of other departments and business units are reviewing the system.
A key element that we are looking to achieve is to reduce the number of support tickets and improve efficiency and productivity.
- WalkMe provides guidance and information at the moment and in the location that users need it most. This means that the user does not have to hunt for information or get frustrated when they cannot complete a task.
- WalkMe helps support teams by providing immediate solutions to either regular or one-off queries from users.
- The WalkMe insights and visions help managers to track user journeys and understand user behavior. This ensures that managers can engage with users in a more productive way.
- WalkMe has amazing functionality. However, learning to use it, as a developer, does take time. Much of the functionality is geared towards retail and software such as Salesforce. It would be really beneficial for back-office users and developers to see more functionality on ERM, S2C and P2P products.
December 22, 2018
WalkMe - a Beginner's Experience
Score 9 out of 10
Vetted Review
Verified User
WalkMe is being used to help our customers learn to effectively use the autoTRADER.ca dealer inventory platform.
- It has the ability to provide perspective on a particular scenario and walk you through the steps on exactly how to accomplish that scenario. Perspective and steps.
- It can meet the demands for all user types. So, therefore, if a user likes to go through help content from A-Z, or learn on their own and only utilize help content for quick answers to quick questions, Walkme is able to accommodate these situations.
- It can integrate with PDFs and videos for deeper knowledge about the platform or scenario being authored.
- Their training course on using JQuery selectors left the impression that there were only two types of selectors available, when in reality many other selectors are available, which I've definitely learned to utilize, but not before some confusion and little frustration.
- The WalkMe Editor was not initially loaded with certain tools I use now. Therefore, at the beginning of my authoring experience, when attempting to solve a complex issue, I struggled with the tools available to me, and when I had to "give up" and reach out to my CSM, he was able to just activate a particular tool for me. Therefore I had to "learn" that when I hit a wall, instead of spinning my wheels, to reach out quickly to my CSM in case the solution was simply to activate a tool for me.
July 03, 2018
WalkMe makes change management a breeze!
Score 10 out of 10
Vetted Review
Verified User
Using WalkMe, AssetMark is building on-screen guidance so first time engagement with new functionality is more meaningful.
- TRAINING: Reduce the need for time-intensive training manuals with next-generation contextual help.
- SUPPORT: Reduce the number of support tickets related to learning new functionality.
- ADOPTION: Increase adoption of new features.
- I would like to see WalkMe's search provider integration enhanced to allow searching websites using SSO (i.e. trusted search for authenticated users).